Define and drive the long-term vision for Technical Support aligned to CX goals.
Develop and execute strategies to improve support delivery and efficiency.
Champion innovation and best practices within technical support.
Lead the AI transformation with tools, automation, and workflows.
Collaborate with executive leadership to align strategies with company priorities.
Lead the team to hit SLA, CSAT, and efficiency metrics.

🎯 Requirements

BS in CS/Tech/Math or equivalent experience.
12+ years total, 5+ years in senior leadership.
Strategic leadership in tech support environment.
Deep SaaS and customer support experience.
Experience driving AI-powered tooling and transformation.
Strong executive communication and stakeholder management.

🎁 Benefits

People-first culture with trust, respect, and flexibility.
Fast-paced, collaborative environment.
Growth mindset and continuous learning.

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