Director, Technical Success

📋 Description

• Lead, coach, and develop a team of managers and Technical Success Managers to build a strong
• Take end-to-end regional ownership of customer success outcomes, including satisfaction, retention
• Drive innovation in customer engagement models, team operating rhythms, and success programs to
• Build trusted relationships with executive customer stakeholders and serve as a senior escalation
• Partner cross-functionally with Sales, Support, Product, and Professional Services to advocate for

🎯 Requirements

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new
• 10+ years of experience in customer success, account management, technical account management, or
• 5+ years of senior leadership experience managing managers and building high-performing, scalable
• Demonstrated success driving customer adoption, retention, satisfaction, and growth in a complex
• Strong executive presence with the ability to build trusted relationships with senior customer

🎁 Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement