Director, Technical Success - Enterprise

📋 Description

• Oversee Enterprise Technical Success org and health of high-value account portfolio.
• Lead Managers to develop Technical Success Managers and executive relationships.
• Own regional NRR/GRR and team health, customer outcomes.
• Engage strategic accounts for renewals, escalations, and business reviews.
• Collaborate with Sales, Product, Engineering to action portfolio intel.
• Operate with commercial judgment, operational rigor, and strong people leadership.

🎯 Requirements

• 8+ years in post-sales roles (Customer Success, Technical Account Management) including at least 3
• Experience managing managers; strong leadership across second-line teams.
• Strong commercial acumen to interpret NRR/GRR and craft recovery strategies.
• Executive presence with experience handling VP/C-suite customers.
• Deep understanding of enterprise SaaS, retention, renewals, and account risk.
• UCaaS/CCaaS or cloud communications SaaS background preferred; remote/distributed teams a plus.

🎁 Benefits

• Base salary: $184,800–$249,800, plus location-based adjustments.
• Eligibility for variable pay and equity.
• Medical, dental, vision, disability, life insurance.
• 401(k) matching, ESPP, HSA/FSA, commuter benefits.
• Paid time off, parental leave, and wellbeing programs.
• Remote-friendly with cross-region collaboration.