Director, Technical Support Engineering (L2 Support)

📋 Description

• Lead 70+ remote/in-office teams across time zones.
• Ensure SLAs and OLAs across channels are met.
• Drive complex issue resolution with Product, Sales, Success.
• Develop teams, coach and hire across geographies.
• Deliver fast, white-glove support for enterprise customers.
• Collaborate with cross-functional partners to improve CSAT

🎯 Requirements

• BS in Engineering; MBA a plus.
• 10+ years in Technical Support/Engineering/Operations at senior levels.
• Experience with hardware/equipment and cloud products.
• Proven ability to scale support orgs during rapid growth.
• Experience with mid-market and enterprise teams in technical env.
• Strong analytics, data-driven decision making.

🎁 Benefits

• Remote-friendly with flexible working model.
• Competitive base salary and variable pay; equity where eligible.
• Comprehensive benefits and professional development.