Dispatcher

📋 Description

• Coordinate and Dispatch Technicians to customer locations based on service requests and urgency.
• Take customer calls, schedule appointments, and provide information about services, pricing, and
• Ensure technicians have the necessary information and resources to complete their tasks.
• Maintain accurate records of service calls, appointments, and customer information.
• Route optimization to maximize productivity and minimize travel time.
• Address and resolve customer complaints and issues in a timely and professional manner.

🎯 Requirements

• Experience: 1+ years of dispatching or customer service, preferably in MEP trades (HVAC
• Skills: Strong organizational skills, ability to work under pressure, excellent communication and
• Customer-oriented approach with a focus on delivering high-quality service.

🎁 Benefits