Dispatcher

📋 Description

• Coordinate service requests and dispatch to field technicians.
• Act as main contact for field teams, customers, and management.
• Address customer inquiries and resolve issues to ensure satisfaction.
• Monitor schedules and adjust in real time to optimize operations.
• Maintain accurate records of service requests, schedules, and incidents.
• Coordinate priority response and allocate resources to meet demands.

🎯 Requirements

• 2+ years in call center and 2+ years of dispatch experience preferred.
• HVAC, Plumbing, Electrical, or other service industry experience is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving ability and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in basic computer apps and call center software; Service Titan experience a plus.

🎁 Benefits

• Health insurance: medical, dental, and vision.
• 401(k) retirement plan with company match.
• PTO and paid holidays.
• Ongoing training and professional development.
• Supportive, inclusive team culture.