Handle customer inquiries related to products, orders, payments, returns, and exchanges
Provide clear, accurate, and empathetic support via email and chat
Maintain detailed ticket documentation and customer records
Collaborate with Operations and Fulfillment teams to resolve issues
Follow established support processes and quality standards
Identify opportunities to improve customer experience and support workflows

🎯 Requirements

Experience providing customer support for e-commerce or online retail businesses
Strong written communication and problem-solving skills
Must have remote work experience with Slack/Zoom/Google Workspace/Asana; US/UK clients
Ability to manage multiple tickets and priorities effectively
Customer-first mindset with attention to detail
Experience working with international customers

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