EAP Case Manager (Fixed Term Contract)

📋 Description

• Provide first contact for service users via helpline or online chat.
• Deliver brief goal-focused therapeutic support and psychoeducation.
• Complete brief clinical assessments to determine service user needs.
• Conduct risk assessments and implement risk management plans.
• Identify appropriate supports (EAP/short-term counselling or other services).
• Accurately capture all information in the clinical database.

🎯 Requirements

• Essential: Master’s level counselling qualification.
• Essential: Current registration or accreditation with a relevant professional body.
• Desired: Experience with psychological health and workplace issues.
• Desired: Experience in high-pressure, time-limited environments.
• Desired: Experience with high-risk cases (suicide, abuse, substance use).
• Desired: Minimum of 3 years post-qualification experience.