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27 minutes ago
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Related skills

linux windows ai apache itil

📋 Description

  • Proactive documented checkouts and monitoring to avoid outages
  • Fault isolation, notifications, and escalations to restore service
  • Manage escalation to L2 with on-call engineer coordination
  • Support Issue Bridges, set up calls, paging participants, notes, and status updates
  • Review Runbooks and pre-deployment activities for health monitoring
  • Support changes per CAB approvals

🎯 Requirements

  • Degree in CS or related field, 2-4 years experience
  • ITIL incident and problem management knowledge
  • Windows/Linux/HPUX/BigIP knowledge
  • Web services: Apache, JBoss, Tomcat, IIS
  • Experience with AI-assisted operational tools
  • Strong customer service and communications
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