Employee Support Specialist

📋 Description

• Manage complex, sensitive employee cases end-to-end (Global Mobility, Immigration, Leave Support).
• Serve as primary point of contact for employees and managers with guidance on processes.
• Collaborate with HR, Benefits, Payroll, Legal, Immigration, vendors, and other teams to resolve
• Balance employee advocacy with policy/compliance requirements and maintain confidentiality.
• Identify process improvements, knowledge resources, reporting, and automation opportunities.
• Deliver a high-touch employee experience in a fully remote Canada-based role.

🎯 Requirements

• At least 3 years of experience in HR Operations, Employee Services, Global Mobility, Immigration
• Experience managing sensitive, complex, multi-stakeholder cases with competing priorities.
• Working knowledge of Global Mobility and Immigration processes and/or Leave of Absence programs
• Familiarity with leave/accommodation frameworks such as FMLA/ADA or comparable international
• Strong ability to explain policies clearly, empathetically, and professionally.
• Excellent written and verbal communication; ability to collaborate with multiple stakeholders.

🎁 Benefits

• Remote work: Fully remote position available across Canada.
• Professional environment: Technology-driven organization embracing AI and emerging tech.
• Employee impact: High-touch role improving employee experiences across People processes.
• Cross-functional exposure: Regular collaboration with HR, Benefits, Payroll, Legal, Immigration
• Career development: Deepen expertise across Employee Services, Global Mobility, Immigration, and
• Innovation: Opportunities in process improvement, automation, and knowledge management.