Oversee on time, on budget delivery of defined solution scope to meet customer results.
Lead delivery using the NowCreate methodology with customer and partner teams.
Governance, timelines, scope, risks, changes, resourcing, reporting, and financials management.
Collaborate with Sales, partners, and customers to understand challenges and value delivered.
Direct ServiceNow resources, track progress, and manage deviations with corrective actions.
Mentor teams to achieve engagement deliverables and long-term customer success.

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