Enterprise Client Success Manager (B2B SaaS)

📋 Description

• Own end-to-end post-sales relationship for a portfolio of large enterprise customers.
• Onboard, train, drive adoption, coordinate support, renewals, and expansion.
• Build trusted exec-level relationships with senior leaders and C-suite executives.
• Drive satisfaction, retention, product utilization, and expansion with proactive guidance.
• Serve as primary contact for strategic accounts to convert live trials into long-term contracts.
• Travel periodically for client meetings and events (up to ~20%).

🎯 Requirements

• 5+ years in customer success, account management, enterprise SaaS, or related field with
• Proven ability to engage with senior executives and C-suite decision-makers.
• Strong understanding of enterprise account structures, stakeholder mapping, and negotiation.
• Track record of driving retention, adoption, satisfaction, and expansion with upsell opportunities.
• Excellent communication, interpersonal, and consultative skills across diverse stakeholders.
• Strong problem-solving, independent work style, and ability to handle challenging interactions.

🎁 Benefits

• Competitive salary and comprehensive compensation.
• Remote/hybrid work environment with flexibility.
• Potential equity based on performance.
• Flexible PTO and comprehensive health insurance (medical, dental, vision).
• Company-paid disability and life insurance; family & medical leave.
• 401(k) with company contributions; commuter benefits.