Enterprise Customer Success Engineer (Post-Sales) - US

Added
1 day ago
Type
Full time
Salary
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Related skills

software development devops qa machine learning ai
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📋 Description

  • Manage the technical relationships for a portfolio of accounts.
  • Help customers adopt JetBrains products and services to achieve business outcomes.
  • Collaborate with account team to define and implement account strategies.
  • Be the customers’ advocate within JetBrains, representing them to other teams.
  • Recommend product enhancements based on customer feedback.
  • Assist product teams to present and evaluate new ideas to customers.

🎯 Requirements

  • Proven experience in technical consulting or other customer-facing technical roles.
  • Extensive experience in software development, QA, IT, DevOps, ML, or related IT field.
  • Hands-on knowledge of AI/LLMs in software development.
  • A passion for improving the customer experience.
  • Strong verbal and written communication in English and local office language.
  • Exceptional presentation skills for demonstrating JetBrains products.
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