Enterprise Customer Success Manager

📋 Description

• Managing Tier 1 strategic accounts and building long-term relationships to ensure client
• Collaborate with Sales, Customer Org, and Product/Engineering to drive outcomes and renewals.
• Identify opportunities for expansion and optimize product usage for client revenue.
• Provide implementation, UX, and marketing best practices to clients.
• Develop scalable processes to manage many accounts proactively.
• Use data-driven insights to prioritize accounts and allocate resources.

🎯 Requirements

• 3+ years nonprofit experience as volunteer, board member, or employee.
• 5+ years in B2B SaaS as a Customer Success Manager.
• Proven account management, sales, or customer success experience.
• Comfort with data analysis, spreadsheets, and CRMs (ClientSuccess, HubSpot, Salesforce).
• Excellent written and verbal communication; proactive follow-up.
• Independent work style with strong organization and attention to detail.

🎁 Benefits

• Fully remote work from the United States.
• Generous time off, holidays, volunteer days, and sick days (state dependent).
• Employer-sponsored health insurance (medical, dental, vision, life).
• 401(k) with up to 4% employer match.
• Home office and professional development reimbursement up to $1.5k.
• Eligibility for employee equity plan (stock options).