Enterprise Customer Success Manager

📋 Description

• Manage long-term success, value, and retention for customer portfolio using MariaDB solutions.
• Collaborate with Sales Engineers, AEs, and cross-functional teams to drive adoption and awareness
• Educate customers on MariaDB capabilities to achieve business goals.
• Serve as primary point of contact for escalations and coordinate with support teams as needed.
• Maintain and improve customer health, engagement, and value realization.
• Coordinate with Account Executives to support upgrades, migrations, and growth.

🎯 Requirements

• 2-4 Years of experience in customer facing roles within enterprise software
• Fluent in and able to speak and write in English
• Strong representation of company knowledge and professional conduct
• Combination of technical acumen, curiosity, and relationship-building
• Excellent time management and organizational skills
• Ability to develop and maintain C-Level relationships and deliver ROI analyses

🎁 Benefits

• Competitive compensation package
• 25 days paid annual leave plus holidays
• Flexible work arrangements