Enterprise Customer Success Manager

Added
21 days ago
Type
Full time
Salary
Salary not provided

Related skills

account management mixpanel customer success salesforce snowflake

πŸ“‹ Description

  • Own a named portfolio of Premier and Strategic accounts globally with renewals and expansions
  • Build executive-level relationships and maintain account health to support renewal conversations
  • Develop and execute customer success plans tied to customer outcomes and strategic objectives.
  • Lead QBRs with commercial framing to advance relationships and commercial position.
  • Maintain deep product knowledge across Sedna Email, Prefix, and VMS to ground discussions.

🎯 Requirements

  • Significant experience managing complex, high-value B2B accounts at a senior level with executive
  • Strong executive presence and ability to navigate difficult conversations.
  • Familiarity with Salesforce or equivalent CRM; experience with Mixpanel or Snowflake is a plus.
  • Commercially fluent: understand renewal drivers and act with urgency when needed.
  • Clear, structured communicator comfortable presenting to senior stakeholders and leading commercial
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