Enterprise Customer Success Manager

📋 Description

• Build strong relationships with customers and understand their objectives
• Drive engagement and adoption across the customer journey
• Own a book of business including renewals and expansions
• Become a product expert on CodeRabbit’s components
• Educate customers on best product usage to maximize value
• Champion customer needs and influence the product roadmap

🎯 Requirements

• At least 5 years of experience in customer success or account management
• Technical competency to understand CodeRabbit’s software with stakeholders
• Customer obsession and commitment to high-quality experience
• Strong knowledge of CS, negotiations, and procurement
• Proficient with MEDDPICC, SPICED, and Command of Message
• Ability to earn trust at the CxO level and with developers

🎁 Benefits

• Work on cutting-edge technology with real-world impact
• Collaborative and innovative environment
• Competitive salary, equity, and benefits
• Professional development opportunities