Manage a large portfolio of enterprise gov't customers with high-touch engagement.
Build trusted advisor relationships with CXO-level sponsors on IT and biz sides.
Develop 3–5 year strategic agency plans aligned to product roadmap.
Travel to customer sites for in-person engagement and relationship depth.
Own renewal health, forecast risk, and drive retention through value.
Collaborate with Sales to identify upsell/cross-sell opportunities.

🎯 Requirements

5+ years in Customer Success/Account Mgmt; 2+ years in enterprise or senior CSM.
Gov Tech or public sector experience required.
Deep Gainsight expertise (health scores, reporting, playbooks).
Proven ability to develop enterprise strategies and multi-year plans.
Strong data analysis, KPI dashboards, and executive storytelling.
Excellent communication and CXO-level stakeholder management.

🎁 Benefits

Compensation: base salary $125,000 - $150,000 (USD).
Discretionary annual bonus; comprehensive benefits in the US.

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