Enterprise Customer Success Manager

📋 Description

• Coach customers to achieve business goals and maximize value from LogicMonitor.
• Build relationships; ensure on-time renewals; uncover growth opportunities.
• Lead training, onboarding, adoption, retention, and advocacy across accounts.
• Own account success; collaborate with Account Owners, Executives, and cross-functional teams.
• Coordinate cadence with assigned accounts; act as trusted advisor inside LogicMonitor.

🎯 Requirements

• Bachelor’s Degree preferred (technical degrees preferred).
• 5+ years in account management, customer success, support, or technical product training in SaaS
• Intermediate IT infrastructure knowledge (Windows/macOS, cloud, networking, monitoring).
• Experience de-escalating incidents and positioning customers for success with minimal supervision.
• Experience developing comprehensive success plans aligned to customer objectives.
• Ability to work in a fast-paced environment; willing to travel 1-2 times per quarter.

🎁 Benefits

• Base salary range: $76,650 – $96,000 USD, plus variable plan and comprehensive benefits.
• Health, dental, and vision coverage; 401K with company matching; Wellness programs.
• Unlimited vacation policy; parental leave; Employee Assistance Program.
• Careers page with more information: logicmonitor.com/careers