Enterprise Customer Success Manager

📋 Description

• Serve as the primary contact for enterprise nonprofit customers, guiding adoption, retention, and
• Collaborate with Marketing, Sales, and Revenue Enablement to maximize growth for strategic accounts.
• Support donor relationships, upsell upgrades, and renew annual contracts.
• Drive adoption and ensure customer satisfaction through expert product guidance.
• Communicate customer needs to product and cross-functional teams to influence roadmap.
• Balance immediate needs with long-term renewal and expansion strategies.

🎯 Requirements

• Customer-Centric Focus: deep understanding of customer needs.
• Nonprofit Tech Experience: direct nonprofit B2B SaaS experience.
• Relationship Building: ability to form and maintain meaningful client relationships.
• Proactive Problem-Solving: identify and address issues before they escalate.
• Collaborative Mindset: work effectively with cross-functional teams.
• Technical Proficiency: strong technical acumen for product guidance.

🎁 Benefits

• Market competitive pay leveraging Carta data.
• Bonusly recognition; 401(k) with company match; unlimited PTO.
• Paid volunteer days and company holidays; healthcare benefits (medical, dental, vision).
• 12 weeks primary parent leave; team outings and events.