Enterprise Customer Success Manager

📋 Description

• Execute the Enterprise customer success strategy developed by leadership
• Serve as a primary point of contact for key enterprise clients
• Drive onboarding and training for initial enablement
• Identify and support opportunities for growth and client expansion
• Manage retention and quantify value delivered
• Collaborate with cross-functional teams to drive product development

🎯 Requirements

• 5+ years experience in Customer Success or Account Management with enterprise clients
• Proven track record of enterprise-level satisfaction, growth, and retention
• Excellent communication and presentation skills, able to engage C-level executives
• Self-starter, comfortable with ambiguity and juggling multiple initiatives
• Thrives under pressure; able to work independently or in a team
• Proficiency in CRM systems and customer success tools

🎁 Benefits

• Impact at Scale – influence hundreds of enterprise clients and millions of end-users
• Velocity & Ownership – culture of curiosity, speed, and quality
• Cutting-Edge Tech – work with applied LLMs and AI-driven customer support