Enterprise Customer Success Manager - Central

📋 Description

• Own strategic accounts to maximize value from Sigma Computing.
• Guide customers in analytics adoption and data insights using Sigma’s platform.
• Drive Net Dollar Retention with upsell/cross-sell and proactive engagement.
• Advocate for customer needs to product for better satisfaction and retention.
• Develop and execute success plans aligned to customer goals.
• Deliver training sessions and workshops to boost product knowledge.

🎯 Requirements

• Bachelor’s or Master’s degree in Business, Analytics, CS, or related field.
• 7+ years in customer success, account management, or consultative roles in SaaS/BI.
• Experience navigating complex enterprise sales and stakeholder management.
• Strong analytical skills and data-driven problem solving.
• Excellent communication and relationship-building abilities.
• Proven track record growing customer accounts and improving NDR.

🎁 Benefits

• Equity and comprehensive benefits package.
• Generous health benefits and flexible time off.
• Paid bonding time for new parents.
• 401k options (Traditional and Roth), FSA, commuter benefits.
• Office perks and dog-friendly environment.