Enterprise Customer Success Manager - FR/ENG

📋 Description

• Own a portfolio of 60–75 Enterprise accounts under €3K MRR, maximize adoption and retention at
• Deliver onboarding within 30 days; no dedicated tech support unless purchased (e.g., 8 hours
• Identify growth opportunities across portfolio (upsell/cross-sell).
• Manage renewals using playbooks; mitigate customer risk with established processes.
• Handle escalations; coordinate with Support and Product as needed.
• Run business reviews to track adoption and value realization.

🎯 Requirements

• Experience in Customer Success, Account Management, or similar customer-facing role.
• Strong organization to manage many accounts with minimal oversight.
• Excellent relationship management to drive product adoption at scale.
• Good presentation and communication skills.
• Comfort with standardized processes and playbooks.
• English and French proficiency (Rest of Europe scope).

🎁 Benefits

• A place to grow, international team, bright collaborative office.
• Practical perks: RTT days off, 50% public transport reimbursement, Sustainable Mobility, Swile meal
• Learning: English classes, 155,000+ Udemy courses, knowledge-sharing culture.
• Remote-friendly setup, home workspace budget, relocation assistance for international talents.
• Wellbeing: private healthcare, parental leave, additional time off for child illness, wellbeing
• Cultural support: team events, social/green/LGBTQIA+ communities, Work Council benefits.