Enterprise Customer Success Manager - Public Sector

📋 Description

• Be on the front-lines and ensure customers increase the safety, efficiency, and sustainability of
• Draft joint success plans with customers, outlining objectives, metrics, timelines, and remove
• Lead executive business reviews with customer decision makers and Samsara leadership
• Run workshops to map current operations and propose workflow changes
• Showcase Samsara platform capabilities to diverse industries (field services, utilities, transit
• Mentor the broader Customer Success and Support teams

🎯 Requirements

• 3+ years in senior Customer Success, account management, or strategic consulting
• Experience supporting or working with technical products
• Strong problem solving and diplomacy under pressure
• Proven ability to build trust with executives, product, engineering, and end users
• High initiative and adaptability in a fast-paced, changing environment
• Bachelor’s degree from a 4-year institution

🎁 Benefits

• Flexible, remote-friendly model
• Professional development stipend
• Health and parental leave plans
• Above-market total rewards with base, bonus, and equity (where eligible)