Enterprise Customer Success Manager — US Market

📋 Description

• Own GRR and your Book of Business; drive renewals and expansion, prioritizing net revenue retention.
• Establish Sprinto as the trusted GRC partner for US enterprises with scalable onboarding and value
• Be a trusted advisor to security and compliance leadership; engage with CISOs, CIOs, and equivalent
• Lead multi-framework GRC transformation programs (SOC 2, ISO 27001, HIPAA, PCI-DSS) with
• Own and monitor account health by tracking NPS, product adoption, and engagement trends.
• Drive QBRs/EBRs and align forward strategy with stakeholders.

🎯 Requirements

• 8–12 years in customer success, consulting, or project management with a focus on US
• Proven ownership of net revenue retention, renewals, and expansion across strategic accounts.
• Experience leading complex digital or GRC transformation programs; ability to scale impact.
• Comfort operating in a fast-moving segment with high autonomy.
• Excellent communication and relationship-building with senior security and executive stakeholders
• Strong project management across multiple concurrent initiatives; CRM and data analysis proficiency.

🎁 Benefits

• Work wherever you are: 100% remote
• Co-working, on the house: generous annual allowance
• Learning budget: USD 1,000 annually to level up skills
• Unlimited leave to reset when needed