Enterprise Support Engineer

📋 Description

• Partner with enterprise customers to resolve technical concerns.
• Become the trusted advisor; ensure recommendations are acted on.
• Troubleshoot with systems, databases, and apps to root cause.
• Mirror production in test environments and validate with real data.
• Work with customers to follow best practices and optimize BlueCat usage.
• Escalate issues across Sales, Professional Services, Engineering, Product Management.
• Own the technical relationship and align needs with internal teams.

🎯 Requirements

• 5+ years in enterprise networking and customer support.
• Deep knowledge of DNS, DHCP, FTP, TFTP, NTP, SNMP, syslog, Linux.
• Excellent communicator; explain technical issues to non-technical users.
• Proactive, self-starter with strong problem-solving skills.
• Experience debugging and root-cause analysis; test environments.
• Able to manage enterprise customer relationships with cross-functional teams.

🎁 Benefits

• A Professional Development Budget
• Dedicated Wellness Days and Wellness Week
• A Lifestyle Spending Account
• An Employee Recognition Program