Enterprise Support Engineer – LiveAction (Second Shift)

📋 Description

• Work with enterprise customers to optimize LiveAction products and services.
• Own the technical relationship with assigned customers as trusted advisor.
• Create Health Check documents and lead technical discussions during reviews.
• Troubleshoot complex issues related to network visibility, performance, and app experience.
• Reproduce issues in test environments mirroring production to validate behavior.
• Escalate and coordinate with internal teams and advocate for customer feedback.

🎯 Requirements

• 3+ years of experience in technical support, network engineering, or similar.
• Hands-on troubleshooting of enterprise networks and complex environments.
• Strong knowledge of SNMP, NetFlow/IPFIX/sFlow, QoS, and traffic classification.
• Solid TCP/IP knowledge, routing fundamentals, and packet analysis.
• Experience with Linux systems and logs; able to analyze packet captures.
• Excellent communication skills to explain complex concepts to technical and non-technical audiences.

🎁 Benefits

• Professional Development Budget
• Dedicated Wellness Days and Wellness Week
• Lifestyle Spending Account
• Employee Recognition Program