Work with dedicated enterprise customers to address technical concerns.
4PM-12AM shift; full-time, permanent.
Partner with clients to optimize BlueCat products using deep technical knowledge.
Perform quarterly Health Checks to ensure system performance.
Become the trusted advisor and ensure recommendations are heard.
Open tickets with Engineering and provide steps to reproduce.

🎯 Requirements

Deep knowledge of networking protocols and debugging.
DNS, DHCP, Linux; SNMP and NTP experience.
5+ years enterprise customer support experience.
Excellent communicator; explain technical issues to non-technical audiences.
Proactive; self-starter; continuous improvement mindset.
Ability to prioritize and manage multiple projects.

🎁 Benefits

A Professional Development Budget
Dedicated Wellness Days and Wellness Week
A Lifestyle Spending Account
An Employee Recognition Program

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