Enterprise Support Engineer (Treca Smena) [00h-08h]

📋 Description

• Enterprise Support Engineer to join our Customer Care team.
• Work with largest enterprise customers to anticipate, identify and address technical concerns.
• Training during first 12 weeks with Serbian Time night shift; then hybrid/office setup.
• Responsibilities include troubleshooting, setup of test environments, root-cause analysis, and
• Advise customers on best practices and opportunities to upgrade products/services.
• Escalate issues across Sales, Professional Services, Engineering, Product Management, etc.

🎯 Requirements

• 5+ years of experience in networking and enterprise support.
• Deep knowledge of networking protocols (DNS, DHCP) and experience debugging network issues.
• Proficiency with Linux, FTP, TFTP, NTP, SNMP, syslog; packet capture is a plus.
• Strong communication skills; ability to explain technical issues to non-technical audiences.
• Proactive, self-motivated, and able to manage multiple projects simultaneously.
• Experience in enterprise customer management and delivering exceptional customer service.

🎁 Benefits

• A Professional Development Budget
• Dedicated Wellness Days and Wellness Week
• A Lifestyle Spending Account
• An Employee Recognition Program