Enterprise Support, Sr. Manager

📋 Description

• Lead, coach, and develop the Enterprise Support team (TAMs and Support Engineers)
• Own service delivery for the assigned enterprise client
• Identify recurring patterns and systemic risks for platform-level improvements
• Improve incident management, escalations, and governance
• Oversee TAM performance, reporting, and business reviews
• Define and evolve operating model, procedures, and documentation

🎯 Requirements

• 8+ years of experience with a bachelor’s degree or equivalent
• Bachelor’s in CS/Engineering or related field, or equivalent practical experience
• Proven experience in technical support, TAM, or engineering-facing roles in cloud/SaaS/fintech
• Experience managing technical teams, performance coaching, and career development
• Strong enterprise client management with senior stakeholders
• Understanding of distributed systems, APIs, integrations, and cloud architectures

🎁 Benefits

• Fully remote position based in Brazil
• Opportunity to lead a strategic Enterprise Support function globally
• High visibility across technical, operational, and customer teams
• Opportunity to shape support processes and operating models
• Leverage AI and automation to modernize service delivery
• Leadership and professional development opportunities