Escalation Engineer (Client)

📋 Description

• Primary contact for enterprise IT admins; SME for Netskope support
• Provide escalation handling for high‑priority tickets
• Own tickets end‑to‑end, drive resolution with transparency
• Collaborate with engineering/product to improve processes
• Mentor frontline engineers and share knowledge
• Participate in weekly engineering discussions

🎯 Requirements

• Strong networking background (TCP/IP, HTTP/HTTPS)
• Experience with proxies, firewalls, VPNs, DLP, SSO
• UNIX/Linux and Windows troubleshooting skills
• Familiar with tcpdump, Wireshark, traffic analysis
• Web tech: JSON, XML, REST, SOAP, HTML5
• Experience SAML/WS-Fed/WS-Trust is a plus

🎁 Benefits

• Educational and mentorship opportunities
• Collaborative, inclusive work culture
• Access to Netskope Careers and social channels