Primary point of contact for top-class customers; escalation manager for enterprise support
Own and drive escalated issues, handle critical incident response
Collaborate with support, engineering, product, sales and other teams
Lead weekly technical team calls and drive process improvements
Contribute to incident management and RCA documentation

🎯 Requirements

Must be proficient in the English language
Must be a United States citizen for access to US federal/Canadian environments
Minimum 7+ years supporting large enterprise customers
Strong communication, de-escalation, and organizational skills
Excellent written/spoken communication and multitasking in a fast-paced environment
Leadership to drive conversations and hold teams accountable

🎁 Benefits

Salary range: $72,500 – $147,000 USD
Health plan and other benefits; Netskope Benefits site
Compensation includes potential bonuses and stock awards

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