Evening Benefits Associate

📋 Description

• Respond to member calls and emails about benefits, costs, coverage, options.
• Help members compare benefit choices during open enrollment and life events.
• Research plan details to resolve benefit questions.
• Make outbound follow-up calls for timely updates and resolutions.
• Document member interactions and outcomes in internal systems.
• Maintain knowledge of commercial health plans and Medicare coordination.

🎯 Requirements

• At least 1 year in customer service, benefits, healthcare, or related environment.
• Strong verbal and written communication skills.
• Strong organizational and time-management skills.
• Excellent attention to detail and research/documentation abilities.
• Comfortable with Microsoft Word, Excel, and computer systems.
• Ability to learn healthcare benefits and coordination of coverage.

🎁 Benefits

• Fully remote work-from-home opportunity.
• Starting pay of $17.00 per hour.
• Comprehensive medical, dental, and vision benefits.
• Tuition assistance and opportunities for continued learning.
• 401(k) retirement plan with company match.
• Paid time off and paid holidays.