Executive Assistant & Customer Experience Specialist

📋 Description

• Monitor founder's email inbox; triage daily action items
• Draft responses and daily review list for founder approval
• Monitor wholesale inbox; draft outreach for wholesale leads
• Manage calendar; schedule calls and follow-ups
• Handle customer enquiries via email, SMS, and live channels
• Use Shopify Admin to check orders and customer history

🎯 Requirements

• Excellent written English — polished, warm, professional
• Strong organisational skills and high attention to detail
• Experience with Google Workspace (Gmail, Docs, Sheets, Drive)
• Familiar with Shopify Admin for order lookups
• Proactive communicator — flag problems early and follow through
• Able to work Hawaii Standard Time (HST)

🎁 Benefits

• Klaviyo or similar ESP to check customer tiers/history
• Helpdesk tools (Gorgias, Zendesk, Help Scout)
• E-commerce/retail or luxury/semi-luxury customer service background
• Experience supporting wholesale or B2B email outreach