Executive – In Market Customer Support Executive

📋 Description

• Customer Support Associate will be responsible for maintaining/ enhancing customer relationships
• Focus on customer support through quality of services, use of CSO/ MSD for task triaging and
• Execute, monitor, and improve delivery management and service-related tasks; become an expert on
• Collaborate with NielsenIQ teams for customer setup/maintenance on data and tech tasks
• Partner with market’s Customer Success and Account Development teams per defined Job Aids and

🎯 Requirements

• Master’s degree in mathematics, Statistics, Economics; or Bachelor Engineers with 2-3 years of
• Analytical skills and aptitude for data and operational processes.
• Good organization, deadline management, and team player; project management aptitude (critical
• Accuracy, proactivity, and attention to detail; English language proficiency (writing and verbal).
• Soft skills: clear communication with customers, ability to translate technical details, build

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)