Executive - IT Support

📋 Description

• Drive closure of local IT user calls within the specified SLAs.
• Coordinate with contractors/vendors, monitor progress, escalate delays.
• Review/Prepare daily, monthly and quarterly call analysis and trend reports.
• Hardware failure report and coordination with Manager & Engineers for changes.
• Coordinate with Procurement for stock availability for daily ops.
• Act as reliable point of contact for the Service Desk for escalations & nonstandard requests.

🎯 Requirements

• Strong problem solving with ability to analyze data.
• Confident, proactive, goal-oriented with attention to detail.
• Basic knowledge of Mac, Linux and Network Installation, configuration and managing Windows 7 to
• Excellent Windows Desktop OS troubleshooting including hardware.
• Installation & management of Servers, WiFi routers and network devices.
• Mail apps like MS Outlook and Thunderbird management.

🎁 Benefits