Drive closure of local IT user calls within SLAs.
Coordinate with contractors/vendors; monitor progress and escalate delays.
Review/prepare daily, monthly, quarterly call analyses and trends.
Hardware failure reporting and coordination with Managers/Engineers.
Coordinate with Procurement to ensure stock availability for daily ops.
Act as a reliable point of contact for Service Desk escalations and nonstandard requests.

🎯 Requirements

3+ years of relevant IT experience
Graduation in IT preferred
Strong problem solving; data analysis mindset
Knowledge of Mac, Linux; Windows 7-10 administration and troubleshooting
Server/Network admin: installation/configuration of servers, routers, network devices
Mail apps (Outlook, Thunderbird); Google Apps (Gmail, Docs)

🎁 Benefits

We are an equal opportunity employer; diverse, inclusive workplace

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