Manage and resolve high-visibility executive level complaints with urgency and professionalism.
Oversee internal and external escalation timelines and coordinate with parties for resolution.
Conduct workflow reviews and provide leadership with feedback to improve processes and operations.
Draft executive-level communications, including summaries and root-cause analyses with action plans.
Strengthen feedback loops and track member/provider trends across channels.
Guide Service Operations across multiple communication channels and ensure regulatory compliance.

🎯 Requirements

2+ years in a production-based environment.
2+ years quantitative/analytical problem-solving experience.
High school diploma or GED.
2+ years drafting communications for executive audiences with appropriate tone.

🎁 Benefits

Competitive pay with eligibility for bonuses.
Unlimited vacation program and full benefits.
Remote work with occasional travel for team meetings and events.

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