Set strategic direction for cohesive CX across marketing automation, personalization, and CRM.
Own end-to-end customer experience, turning opportunities into outcomes.
Lead client engagements with cross-functional teams and partners.
Evangelize and refine experience strategy service lines for growth.

🎯 Requirements

Proven track record leading CX, CRM, personalization, or loyalty.
Fluency with Salesforce Marketing Cloud, Adobe Experience Cloud, Braze, or similar.
Strong stakeholder management and client leadership.
Experience in global, matrixed environments.
Ability to shape and evangelize service lines.

🎁 Benefits

Global MAP/VML network across 55+ nationalities.
1000+ technology specialists and data scientists.
Equal opportunity employer with an inclusive culture.

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