Experience Strategy Director

📋 Description

• Set strategic direction for cohesive, customer-first experiences across marketing automation
• Own end-to-end customer experiences, translating business opportunities into measurable outcomes.
• Lead highly client-facing relationships with leadership and stakeholders; collaborate with
• Drive complex engagements in personalization and loyalty; evangelize and evolve the experience
• Oversee multiple workstreams, ensuring high-quality delivery and client satisfaction.
• Collaborate with MAP capabilities to shape growth and transformation for global clients.

🎯 Requirements

• Proven track record leading CX, CRM, personalization, or loyalty engagements in agencies
• Strong client leadership, stakeholder management, and cross-functional collaboration.
• Deep fluency in platform ecosystems behind connected experiences (e.g., Salesforce Marketing Cloud
• Ability to shape strategy, educate clients, and lead major new business pursuits.
• Excellent commercial acumen: profitability, utilization, and client health across portfolios.
• Excellent cross-cultural collaboration and experience working with global client teams.

🎁 Benefits

• Global network of experts and a diverse, collaborative culture.
• Opportunities for professional development and career growth.
• Work with leading brands within a global MAP/VML network.