Federal Customer Success Manager

📋 Description

• Lead post-sales customer motions to accelerate onboarding success and time-to-value.
• Connect Sonatype capabilities to customer outcomes, translating intent into actions.
• Provide proactive guidance on best practices and mitigation to improve success.
• Maintain customer health view, identify risk signals, and drive actions with teams.
• Bring product/domain credibility to guide outcomes and avoid reactive Q&A handling.
• Operate in a scaled engagement model using telemetry and lifecycle milestones.

🎯 Requirements

• Experience in Federal Customer Success, Technical Account Management, Solutions Consulting, or
• Experience with civilian agencies, DoD, or Intelligence Community customers.
• Ability to navigate complex stakeholder environments including government personnel and integrators.
• Technical aptitude in modern software lifecycles (DevOps, CI/CD, artifact mgmt, OSS
• Strong customer-facing communication to educate, influence, and lead structured discussions.
• Comfort coordinating priorities in a fast-paced portfolio with disciplined execution.

🎁 Benefits

• Paid Volunteer Time Off (VTO)
• Parental Leave Policy
• Diversity & Inclusion Working Groups