Install, configure, test, troubleshoot, and field hardware, software, and network systems at
Conduct pre-deployment testing and validation for federal IT environments
Support large-scale hardware rollouts, upgrades, and system modernization
Collaborate with NOCs, network engineers, and field technicians; escalate as needed
Prepare site deployment reports, post-installation verification, and incident post-mortems
Update project schedules, tracking matrices, and asset management databases

🎯 Requirements

BA/BS + 5 years experience or High School degree
7+ years IT technical support for federal customers
Experience with Cisco L2/L3 devices and Palo Alto firewalls
On-call support experience
Experience with Palo Alto firewall products
DHS/CBP experience

🎁 Benefits

Remote-friendly environment
Equal opportunity employer

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