Field Technician Support

📋 Description

• Serve as the primary technical escalation point for complex support requests, delivering prompt
• Diagnose and troubleshoot advanced issues involving IP-based CCTV systems, NVRs, video analytics
• Provide remote technical support through phone, email, live chat, Remote Desktop Management, VPN
• Troubleshoot computer networks, including IP addressing, switches, PoE devices, basic routing
• Conduct remote diagnostics, testing, configuration, and validation for software, hardware, and
• Perform root-cause analysis on recurring incidents and develop mitigation, preventative, and

🎯 Requirements

• Bachelor’s degree or diploma in Computer Science, Information Technology, Systems Engineering, or a
• Minimum of 5 years of progressive experience in technical customer support, systems analysis
• Proven hands-on expertise troubleshooting CCTV, access control, and intercom systems.
• Experience with Kantech, ICT, Salto, or Brivo access control systems is a strong asset.
• Working knowledge of elevator control systems and HVAC systems is highly desirable.
• Strong understanding of IP networking, PoE devices, structured cabling, network-connected hardware

🎁 Benefits

• Competitive compensation of approximately CAD $60,000–$80,000, depending on experience, skills, and
• Fully remote work model with the flexibility to manage your schedule based on performance and
• Flexible working hours and unlimited paid time off.
• 100% employer-paid benefits.
• Employee stock option opportunities.
• Strong culture of ownership, autonomy, and trust.