Fleet IT Support Analyst

📋 Description

• Serve as primary contact for fleet SATCOM systems (Starlink, OneWeb, VSAT, cellular)
• Provide remote and onsite technical support for vessel systems
• Manage support requests using Jira and prioritize tickets
• Analyze recurring issues and suggest long-term fixes
• Install, configure, and repair onboard hardware and software
• Maintain training materials and documentation for deployed tech

🎯 Requirements

• Bachelor’s Degree in Computer Science/Management Information Systems/Computer Information Systems
• Comptia Network+, CCNA or equivalent
• 3–5 years IT support/technology operations experience, distributed/remote preferred
• Strong technical proficiency across enterprise systems and security
• Excellent English communication; customer service oriented
• Willingness to travel internationally; valid passport required

🎁 Benefits

• Travel benefits for employees and family
• Voyage of Discovery trips for employees
• Health Insurance (Medical, Dental, Vision) and 401(k) with match
• Long-Term Disability, Life Insurance; FSA; Pre-Tax Commuter Benefit
• Paid holidays and vacation, Parental Leave