Forward Deployed Engineer

📋 Description

• Lead and manage onboarding for strategic customers to enable quick adoption of Tailscale.
• Provide technical support across the platform, including configuration and troubleshooting.
• Conduct QBRs to review usage, success metrics, and future goals.
• Build strong customer relationships and act as a trusted advisor with best practices.
• Relay customer feedback to product/engineering to improve the experience.
• Collaborate with sales, product, engineering, and support to ensure smooth handoffs.

🎯 Requirements

• 6+ years in a technical role with 2+ years customer-facing experience
• Experience with enterprise customers in a consultative capacity
• Strong networking, VPN, and security knowledge; experience with AWS/GCP/Azure and DevOps tools
• Past roles in customer-facing technical positions (Solutions Engineer/Architect, Customer Success
• Ability to explain complex technical concepts to diverse audiences; strong written and verbal
• Analytical troubleshooting mindset; ability to think critically to resolve issues

🎁 Benefits

• Inclusive, flexible environment supporting authentic self-expression
• Competitive total compensation package with base salary, equity, and variable commissions
• Comprehensive health/vision/dental benefits for you and family
• Remote-first with occasional in-office collaboration as needed
• Employer-funded retirement contributions matching up to 0.75%
• Company retreats and distributed collaboration across regions