Deliver concierge-level customer support; own and resolve issues end-to-end.
Act as point person for high-priority escalations with emotional intelligence.
Respond to queries via Zendesk and Amazon Connect.
Troubleshoot risk issues (identity, collateral ownership) and regulatory checks.
Handle complex escalations with effective de-escalation and resolution.
Collaborate with Product, Engineering, and Operations to drive resolution.

🎯 Requirements

3+ years in US credit card or mortgage customer service; 2+ years fraud prevention.
Experience delivering premium/concierge support.
Bachelor's degree or equivalent in financial services or related field.
Excellent spoken and written English; clear diction.
Ability to own and resolve issues end-to-end; cross-team coordination.
Proficient with Zendesk, Amazon Connect, and Asana.

🎁 Benefits

HMO
Internet allowance
Device and equipment
Permanent WFH

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