Fraud Specialist

📋 Description

• Research and respond to customer contacts regarding issues related to suspicious activities
• Review suspicious accounts using internal and external fraud tools, and take action in accordance
• Independently determine and recommend an appropriate course of action following fraud detection
• Work cross-functionally with our Content Moderation and Product Support teams regarding account
• Help identify process improvements and contribute to key projects and initiatives.

🎯 Requirements

• 1+ years of professional experience, including 1+ years of customer-facing contact experience
• Fluent in English
• Self-starter who is very comfortable dealing with ambiguity
• Knowledge of, and experience utilizing fraud investigative techniques and practices
• Ability to analyze, summarize, and communicate findings and issues drawn from facts
• Demonstrated ability to forge strong working relationships within and across multiple disciplines

🎁 Benefits

• Oral and written communication skills
• Hybrid work model with in-office three days per week