Front Line Manager - S&M - Customer Success 4A

📋 Description

• Oversee rebate and chargeback processes with accuracy and compliance.
• Lead CX operations, SLAs, and cross-functional collaboration.
• Manage inquiries from customers/vendors and ensure timely resolution.
• Review and implement rebates/chargebacks with effective dates for high-value customers.
• Maintain records of interactions and actions for accountability.
• Identify process improvements using data and insights.

🎯 Requirements

• Bachelor’s degree in Commerce, Economics, Finance, or related; Master's in Business Administration
• Experience in customer success, operations, rebates, chargebacks, or related service env.
• Strong CX, CRM, and SLA understanding.
• Demonstrated people leadership; manage priorities and performance.
• Analytical, problem-solving, data-driven decisions.
• Experience with data tools/visualization/marketing analytics.

🎁 Benefits

• Remote work from Ontario, Canada.
• Full-time employment with daytime schedule.
• Competitive CAD 33,000–55,000 salary.
• Opportunities to contribute to AI-powered business transformation.
• Mentorship, hands-on training, and professional development.
• Global tech environment and collaboration with experienced pros.