Serve as frontline support for Fireblocks customers, resolving inquiries with empathy and urgency.
Provide real-time support via Slack and other tools to ensure timely resolutions.
Support the SaaS platform, addressing customer needs and maintaining high satisfaction.
Escalate complex issues to Senior Support Team and collaborate for seamless resolution.
Identify recurring issues and contribute to process improvements.
Maintain thorough documentation throughout the support process.

🎯 Requirements

1 - 2 years in a customer support or similar role.
Strong troubleshooting skills and ability to work under pressure.
Excellent written and verbal communication with professionalism and empathy.
Proven ability to build relationships and advocate for customer needs.
Customer-first mindset; proactive in resolving issues.
Experience managing and resolving complex issues collaboratively.

🎁 Benefits

Competitive base salary and benefits package.

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