Frontline Support Specialist

📋 Description

• Prioritize and manage workload to resolve tickets using CX tools.
• Be primary contact for customers; resolve tech and admin issues with care.
• Troubleshoot and resolve common SMB Deliverect tech glitches.
• Investigate and gather info for commercial/retention requests; assist gestures.
• Coordinate with internal teams and partners; escalate to SMEs when needed.

🎯 Requirements

• Fluency in Arabic and English required; French is a plus.
• 2+ years in customer support or SaaS helpdesk/solutions.
• Strong ownership for timely ticket follow-up and resolution.
• Excellent organization using CX management tools.
• Solid communication for tough customer issues.
• Adaptability to deliver CX on any channel.

🎁 Benefits

• Learning budget for growth.
• Solve meaningful challenges in global tech.
• Drive innovation with cutting-edge features.
• Collaborate with a diverse global team.
• Be part of a rapidly scaling SaaS unicorn.
• Regionally tailored rewards and benefits.